Customer Service Center Online Live Chat Phone: 1-888-280-4331 Email: cs-reply@amazon. com Social Media Twitter Instagram Facebook
If not, you can always add your question to the forum. Just be sure not to share any sensitive information.
If, after browsing, you still can’t get your issue resolved, there are several ways to contact an actual representative.
On the next screen, you’ll be asked to pick what you need help with. Select “I Need More Help.”
The live chat will open in a new window. Type “Speak to a Representative” and press Enter. You’ll then be asked if you want to chat with an associate now or have them call you back. If you choose to have them call you back, enter your phone number.
When you call this number, an automated service will ask you several questions. This is to ensure they get you to the proper department. Eventually, you’ll make your way to a human representative.
Like the online live chat method, you’ll likely need to wait in a queue for a bit before you’re able to reach a representative. This is especially true if you call on Black Friday or another gift-giving holiday.
If you don’t have time to wait in a queue, you can email cs-reply@amazon.com. Unfortunately, you can expect to wait several days (or longer) before you get a reply. Only use this option if your issue isn’t time-sensitive.
